To complete this form you will need:

1. Model Number and Serial Number (located on the white product label)
2. Proof of purchase & the date of purchase
3. Knowledge of what part(s) you need (refer to your instruction manual)
4. Image(s) of the issue
5. Shipping Address (no PO boxes and we do not ship to Alaska & Hawaii)

Once your request is submitted, you’ll receive an email confirmation with your order number and expected shipping timeframe.

Not quite sure which part you need or have a question before you send your request? No problem! We're here to help. You can reach us at parts@namesakehome.com or give us a call at (323)-909-5019 Mon-Fri 11am-3pm. We look forward to assisting you!