Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)

Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces).

Please submit a request to our customer care team if you have not received your tracking information after 10 days.

 

*Important*

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

Shipping Rates & Delivery 

Shipping Rates 

We now offer free shipping on most items! 

Please note that rates are subject to change; please check the rate before finalizing your order. 

Select items are considered “oversized” and will require Room of Choice Delivery to ensure proper handling and care. This shipping method is noted at checkout and also under the "Shipping & Returns" tab on the product page

 

Where We Ship To: 

Namesakehome.com ships to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations. 

For other locations, please visit our Stores page to find online and international Namesake retailers. 

 

Shipping Times Quotes Include: 

Up to 2 business days where your order will be processed and prepared for shipment. 

Tracking information is sent directly to our system when the carrier picks up the order at our warehouse. 

We are not able to expedite shipments or offer guarantee delivery dates on parcel packages. 

 

Service Details 

Items & Service Delivery Types 

 

Small Parcel (UPS / FedEx / USPS) . . . . . . . . 5 - 8 Business Days 

Mattresses & Pads 

Cribs, Seating and Small Dressers 

  

Large Parcel (LTL/Room of Choice) . . . . . . . . . . . . . . 10 - 20 Business Days 

Oversized items (listed above under "Shipping Rates") 

  

White Glove Delivery . . . . . . . . . . . . . . 1 - 10 Business Days 

Oversized items. Available to select areas only.  

 

What is Room of Choice? 

Orders including oversized items (noted above under “Shipping Rates”) will be shipped by a large parcel carrier and include Room of Choice Delivery. This level of delivery requires scheduling an appointment and the carrier will contact you directly to set up a delivery window. 

 
Our Room of Choice delivery features a skilled delivery team that will bring your items inside and place them in the room of your choosing. Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay. 
 
Unboxing, debris removal and assembly is not included in this service. 
 
Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork. 
 
Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.  

 

 

Tracking & Orders 

Tracking Notification 

An automated tracking email will be sent to the email address submitted with the order. 

 

*Important* 

 

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you. 

 

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times. 

Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers) 

Allow 7 - 10 business days to receive tracking information for large parcel deliveries (oversized items such as assembled dressers and large seating). Tracking is updated after you schedule your delivery.  

Please submit a request to our customer care team if you have not received your tracking information after 10 days. 

  

*Important* 

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you. 

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times. 

 

Cancelling or Modifying Orders 

We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse. We generally have a 1 hour window from when your order is placed, to have the ability to cancel your order.  Anything after 1 hour will need to be reviewed. 

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements. 

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees. 

To submit a cancellation request, please email cancellation@namesakehome.com 

Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order. 

 

Returns & Exchanges 

If you don't love your purchase, don't worry, we are here to help! You can initiate a return or exchange up to 30 days from the date of delivery. 

Received a damaged item or missing a piece? We can send you free replacement parts. 
Please start your request by visiting our parts page 

Please review our full return policy here.