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We now offer free shipping on most items!
Please note that rates are subject to change; please check the rate before finalizing your order.
Select items are considered “oversized” and will require Room of Choice Delivery to ensure proper handling and care. This shipping method is noted at checkout.
Some of our oversized items include but are not limited to:
Namesakehome.com ships to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.
For other locations, please visit our Stores page to find online and international Namesake retailers.
Up to 2 business days where your order will be processed and prepared for shipment.
Tracking information is sent directly to our system when the carrier picks up the order at our warehouse.
We are not able to expedite shipments or offer guarantee delivery dates on parcel packages.
Small Parcel (UPS / FedEx / USPS) . . . . . . . . 5 - 8 Business Days
Mattresses & Pads
Cribs, Seating and Dressers
Large Parcel (LTL/Room of Choice) . . . . . . . . . . . . . . 10 - 20 Business Days
Oversized items (listed above under "Shipping Rates")
Orders including oversized items (noted above under “Shipping Rates”) will be shipped by a large parcel carrier and includes Room of Choice Delivery. This level of delivery requires scheduling an appointment and the carrier will contact you directly to set up a delivery window.
Our Room of Choice delivery features a skilled delivery team that will bring your items inside and place them in the room of your choosing. Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay. Unboxing, debris removal and assembly is not included in this service. Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork. Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.
Namesake is proud to partner with Route, the leader in package protection. By purchasing Package Protection from the cart page, your order will be protected from loss, damage, or theft. Fees are calculated based on the subtotal of the order. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement (dependent on in-stock availability) or be refunded (less discounts received). We are excited to offer this service to you and we highly recommend you purchase Package Protection at checkout.
Route's Package Protection helps cover the following instances:
To submit a claim for your Route-protected order, click here.
For more information on Route Package Protection Policies,click here.
An automated tracking email will be sent to the email address submitted with the order.
*Important*
While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.
Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.
We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse. We generally have a 1 hour window from when your order is placed, to have the ability to cancel your order. Anything after 1 hour will need to be reviewed. Gift Cards are not applicable as they are fulfilled instantly. See Gift Card Terms and Conditions.
If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days toreflect on your statements.
Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.
To submit a cancellation request, please email cancellation@namesakehome.com
Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.
If you live in a high-theft area or have other concerns about the safety of your delivery, we recommend purchasing Route package protection. Route is Babyletto's authorized package protection partner and they provide low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit, when purchased at checkout.
If you did not purchase Route protection and your order is marked as delivered, contact us here, and a customer service agent will initiate an investigation with our shipping carriers.
If you purchased Route protection and your order is lost, damaged, or stolen, Route’s expert support team is ready to assist you. Please submit a Route claim here.
If you don't love your purchase, don't worry, we are here to help! You can initiate a return or exchange up to 30 days from the date of delivery. This excludes final sale items and Gift Cards.
Received a damaged item or missing a piece? We can send you free replacement parts.Please start your request by visiting our parts page
Please review our full return policy here.
Our most prized curation, made to be seen in person and loved a lifetime. Available exclusively at independent retailers.
Our most prized curation, made to be seen in person and loved a lifetime. Available exclusively at independent retailers.
